Bonita Hair & Beauty respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Bonita Hair & Beauty collects, uses, stores and protects personal information when you visit or use our website, contact us, make an enquiry, book or enquire about an appointment, purchase products from our online shop, or otherwise interact with us.

This Privacy Policy applies to information collected through our website and through other electronic or direct communications relating to our website and services.

1. Who We Are

For the purposes of applicable data protection legislation, the organisation responsible for your personal information is Bonita Hair & Beauty (“Bonita”, “we”, “us” or “our”).

Our contact details are:

Bonita Hair & Beauty
Hotel de France
St Saviour’s Road
St Helier
Jersey
JE1 7XP

Telephone: 01534 758144
Email: enquiries@bonitahairandbeauty.com

Bonita Hair & Beauty is the data controller for personal information that we collect and process in connection with our website and services.

2. What personal information we collect

The information we collect will depend on how you interact with us. It may include:

• your name;
• email address;
• telephone number;
• postal or billing/delivery address, where relevant;
• information you provide when making an enquiry;
• information relating to appointments and services you request;
• details of products you purchase;
• order, payment and transaction information;
• information you provide when contacting us by telephone, email or through forms on our website;
• information contained in correspondence between you and Bonita;
• your preferences and communications preferences;
• information you provide when subscribing to marketing communications; and
• technical information collected when you use our website, such as IP address, browser type, device information and information about how you use the website.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

Information relating to treatments

Some hair and beauty services may require us to obtain information that is relevant to the suitability or safe provision of a treatment. Depending on the service, this may include information about allergies, sensitivities, previous treatments or other information you choose or are asked to provide for treatment and safety purposes.

Where such information constitutes special category personal data under the Data Protection (Jersey) Law 2018, we will only process it where an appropriate legal condition applies and where it is necessary for the relevant purpose.

You should avoid providing unnecessary sensitive personal information through general website contact forms.

3. How we collect your information

We may collect personal information:

• when you complete a contact or enquiry form;
• when you contact us by email or telephone;
• when you make or enquire about an appointment;
• when you purchase products through our website;
• when you communicate with us about an order or service;
• when you subscribe to marketing communications;
• when you interact with our website; and
• where information is provided to us by a third party in connection with a service or transaction, where this is lawful.

4. How we use your personal information

We may use your personal information for purposes including:

• responding to enquiries and requests;
• arranging and managing appointments;
• providing hair and beauty services;
• processing and fulfilling product orders;
• arranging collection or delivery of products, where applicable;
• processing payments and maintaining transaction records;
• communicating with you about appointments, orders or enquiries;
• dealing with customer service queries, complaints or other communications;
• maintaining appropriate business and financial records;
• improving our website, services and customer experience;
• understanding how our website is used;
• administering our website and maintaining its security;
• preventing or detecting fraud, misuse or other unlawful activity;
• complying with legal and regulatory obligations; and
• sending marketing communications where you have asked us to do so or where we are otherwise legally permitted to do so.

We will not use your personal information for purposes that are incompatible with the purposes explained to you at the time your information was collected unless we are legally permitted to do so.

5. Our lawful bases for using your information

Under the Data Protection (Jersey) Law 2018, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract or steps taken at your request
Where processing is necessary to provide a service you have requested, arrange an appointment, process an order or otherwise fulfil our obligations to you.

Legitimate interests
Where processing is reasonably necessary for our legitimate business interests, such as managing our business, responding to enquiries, improving our services, maintaining website security or dealing with complaints, provided those interests do not override your rights and interests.

Legal obligation
Where we need to process information to comply with a legal or regulatory requirement.

Consent
Where we ask for your consent to process information for a particular purpose, such as certain marketing or non-essential cookies. Where we rely on consent, you may withdraw it at any time.

6. Online purchases and payments

If you purchase products through our website, we will process information necessary to fulfil your order and provide customer service.

Depending on the payment method and website services in use, payments may be processed by an independent payment service provider. Payment card details may therefore be collected and processed directly by that provider rather than being stored by Bonita Hair & Beauty.

We do not intend to store complete payment card details on our own systems.

Payment providers may process your information in accordance with their own privacy policies and terms.

7. Sharing your personal information

We do not sell your personal information.

We may share personal information with third parties where this is necessary and lawful, including service providers who help us operate our business or website.

These may include providers of:

• website hosting and technical services;
• website security and maintenance;
• appointment or booking systems;
• online shop and payment services;
• email and communications services;
• analytics and website performance services;
• delivery or fulfilment services, where applicable; and
• professional, legal, accounting or other business services.

Where a third party processes personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

We may also disclose information where required by law, court order, regulatory authority or other lawful requirement, or where necessary to protect our rights, property, customers or others.

8. How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

The appropriate retention period will depend on the type of information and why we need it. For example, information relating to transactions may need to be retained for longer than information contained in a routine enquiry because of accounting, tax or other legal requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

9. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device which can perform a variety of functions, including helping a website operate correctly, remembering preferences, understanding how visitors use the website and, where applicable, supporting marketing or advertising activities.

Cookies may be:

Essential cookies
These are necessary for the website to operate properly. They may include cookies required for security, navigation, shopping basket functionality or other essential website functions.

Analytics or performance cookies
These help us understand how visitors use the website, for example which pages are visited and how the website performs.

Marketing or advertising cookies
Where used, these may help measure advertising campaigns or allow advertising to be more relevant to you.

Non-essential cookies will only be used where the appropriate consent or other lawful basis is required.

The specific cookies used by the website may change from time to time as website functionality and third-party services change.

You can also control or delete cookies through your browser settings. However, disabling certain cookies may affect how the website functions.

10. Third-party websites and services

Our website may contain links to websites, social media platforms or other services operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, content or security of websites that we do not operate.

11. Marketing communications

We may send you information about Bonita Hair & Beauty, our services, products, offers or other relevant news where we have a lawful basis to do so.

Where we rely on your consent for marketing, you can withdraw that consent at any time.

You can also unsubscribe from marketing emails by using the unsubscribe option included in the relevant email or by contacting us at:

enquiries@bonitahairandbeauty.com

We will continue to send necessary service communications where appropriate, such as information relating to an appointment or an order, even if you have opted out of marketing.

12. Website analytics

We may use website analytics services to help us understand how visitors use our website and to improve its performance and content.

Where analytics services are used, they may collect information such as your IP address, device and browser information, approximate location, pages visited, time spent on pages and information about how you reached our website.

The precise services and cookies used may change from time to time.

13. International transfers

Some of the third-party service providers we use may process or store personal information outside Jersey.

Where personal information is transferred outside Jersey, we will ensure that the transfer is made in accordance with the applicable requirements of the Data Protection (Jersey) Law 2018 and that appropriate safeguards are in place where required.

14. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include appropriate access controls, secure systems, password protection, encryption where appropriate, website security measures and limiting access to personal information to people who have a legitimate reason to use it.

However, no website or electronic transmission can be guaranteed to be completely secure.

15. Your data protection rights

Subject to certain exemptions and limitations under applicable law, you may have rights including:

• the right to be informed about how your personal information is used;
• the right to request access to personal information we hold about you;
• the right to request correction of inaccurate or incomplete information;
• the right to request deletion of your personal information in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to certain processing, including direct marketing;
• the right to receive certain personal information in a structured, commonly used and machine-readable format, where applicable; and
• the right to withdraw consent where we rely on consent as our lawful basis.

These rights are not absolute and may be subject to legal exemptions.

If you wish to exercise any of these rights, please contact us using the details below.

We may need to verify your identity before responding to a request.

16. Complaints

If you have any concerns about how we use your personal information, we would encourage you to contact us first so that we have an opportunity to resolve the issue.

You also have the right to raise a concern with the Jersey Office of the Information Commissioner (JOIC).

The JOIC can be contacted at:

Jersey Office of the Information Commissioner
5 Castle Street
St Helier
Jersey
JE2 3BT

Telephone: +44 (0)1534 716530
Email: enquiries@jerseyoic.org

Further information is available from the Jersey Office of the Information Commissioner.

17. Children’s information

Our website is not specifically directed at children.

Where we knowingly process personal information relating to a child, we will take appropriate account of the additional protections that apply to children’s personal information under applicable data protection law.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will always be published on this page, together with the date on which it was last updated.

19. Contact us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact:

Bonita Hair & Beauty
Hotel de France
St Saviour’s Road
St Helier
Jersey
JE1 7XP

Telephone: 01534 758144
Email: enquiries@bonitahairandbeauty.com